Dell has announced the availability of ProSupport, its industry-leading support services offer that enables access for of our customer’s to our Dell technical support capabilities, Dell spare parts network and Dell certified field engineers in Uganda.
This announcement results from the significant transformation that Dell has completed in Uganda through the advancement of support and technical expertise with around-the-clock telephone diagnosis, local Dell owned parts inventory and onsite service delivered by Dell’s certified service partners.
“Our customers in Uganda will now get all the benefits of Dell’s ProSupport services in the exact same manner as customers in Europe or US markets. Dell Services will provide expert support for our customer’s environments, with various response options for spare parts delivery and on-site engineering resources. The launch includes protection and advisory options for our commercial customers ensuring maximum benefit for our customers from their investment in Dell solutions.” said Stewart van Graan, General Manager, Rest of Southern Africa
Dell’s philosophy of listening to its customers and their changing needs drives the review of our services offerings to ensure we meet their needs and continue to solve for complex IT challenges. This enables our customers to focus on their growth and stay competitive in a landscape that is ever-evolving.
Dell is very excited about the launch of ProSupport in Uganda and about the opportunities this brings for our customers. Our purpose at Dell; to enable people everywhere to grow and thrive through technology solutions was never more important and this step we are taking today is statement of our commitment to customers in Uganda.